Construction of Professional Cabin Service Teaching System in High Vocational Colleges
Abstract
In view of the professional development of flight attendants, the teaching system and training objectives of flight attendants are mainly analyzed at the present stage, which are conducive to promoting the training model of students' ability. The survey shows that the essence of school enterprise cooperation is the mode of talent training, and students are the central link of school enterprise cooperation. Taking Nanjing Lukou Airport as an example, an empirical study is conducted on the influencing factors of customer satisfaction in the air transportation market. First of all, according to theoretical literature and practical research, a new questionnaire was developed, and the index of the questionnaire was screened and classified by exploratory factor analysis. Then, the structural equation model of customer satisfaction in civil aviation transportation market is constructed and tested. The results show that the quality of operations, personnel service, ticket service and cabin service have positive influence on customer satisfaction of China's civil aviation transportation market. In addition, the quality of operations is the highest influencing factor on satisfaction degree. It is concluded that corporate image has no significant positive impact on the customer satisfaction of the civil aviation transportation market.
Keywords
Flight attendants, factor analysis, cabin service, civil aviation transportation market.
DOI
10.12783/dtssehs/adess2017/17814
10.12783/dtssehs/adess2017/17814