Analyses of the Critical Success Factors on the Implementation of ERP System

Abstract

Recently, business face a lot of challenges, including threaten of competitors, increasing market share, higher and higher customer expected value, etc. These pressures force business to take more powerful reactions, like to cost down the supply chain, slash stock, shorten manufacturing time, increase product category, promise the lead-time, provide better customer service, continue improving product quality, and coordinate globalize service efficiently. Hence, how to integrate EPR systems inner business has become the essential tool for business to face the variable world. This research is based on four dimensions (finance, customer, company internal process, and learn-growth) of balanced scorecard (Kaplan, R.S, and Norton, D.P.) to make “performance indicators†evaluation by doing questionnaire analysis against company vision, blueprint, and mission. Potential factors of 4 dimensions are extracted from factor analysis; adopting individual variables against dimensional factors with MANOVA to testify levels differences in case company ; in probing into dimensional interaction, ANOVA will be employed progressively as examining dimensional interaction. Finally, the result is hereby presented with concrete conclusion and remarks to formulate performance evaluation indicators ageist case company.