THE MODEL OF QUALITY AWARENESS FORMATION AMONG EMPLOYEES OF SUPPLIER IN THE AUTOMOTIVE INDUSTRY

Abstract

In the paper a six-step model of quality awareness formation inspired by the concept of E. Deming’s PDCA cycle is proposed. The authors have constructed their model with the following steps: 1) acquisition and analysis of a general data about the supplier, 2) setting the key objectives the quality awareness model should be focused on, 3) acquisition and analysis of data related to the current level of quality awareness, 4) detailed planning of the quality awareness development program among employees, 5) implementation of the program, 6) effectiveness evaluation and program verification. Finally, if the defined objective is not achieved the procedure will return to step 2 and the cycle of steps is repeated as long as the defined objectives are satisfied. In the paper special attention is paid to two steps of the method in which the structure and mechanism of quality awareness development is constructed (step 4) on the basis of diagnosed symptoms (step 3). It means the nature of quality awareness development is an appropriate composition of a single and/or periodic trainings and workshops, which agenda and intensity depend on the diagnosis done before.