Research on the Requirements of Mobile Radio APP for the Elderly Based on Kano Model

Abstract

The Kano model is used to explore the needs of the elderly for mobile station APP. First of all, through user research and analysis of the elderly users of the use process of the requirements. Secondly, we use the method of Kano model questionnaire to screen and classify the demand items, convert the user’s demand into design elements, calculate the weight of attractive demand items by entropy method, rank the importance, and determine the key design elements. Finally, the interactive prototype of mobile station APP is proposed. The application research of mobile station APP for the aged integrated with Kano model not only provides good user experience for the aged users, but also provides theoretical basis and objective data for the design of similar products. China has already entered the aging society, according to the expert conjecture, our country aging problem will reach the serious stage by 2020, and in 2050, our country aged population will account for one fifth of the total population [1]. Old people used to be the main users of radio products, but most of the users of the existing mobile station APP products were teenagers and middle-aged people, while the old people were few. In order to provide the elderly with a good user experience of mobile radio products, this paper uses Kano model to analyze the needs of elderly users and apply it in design practice.