Analysis of Mobile Technology Development Based on the Dual Perspectives of Tourism Managers and Customers

Abstract

In recent couple of years, Information technologies (ITs) have a profound impact in various industries. Today the tourism industry would not be operated without the information technologies especially mobile technologies. Smartphone is a good choice when people have a travel. It is not only to call, but to instead lap top to book tickets, hotels and local cuisine of the destination before you are arrived. Tourism managers need to adjust destination products to meet the needs of consumers and attract more customers. The paper starts by discussing the benefits of the mobile technology for tourism managers and customers. Then discuss the drawbacks of the emergence of mobile device for the tourism managers and tourists. When after finishing the weakness, the future opportunities of mobile technology in tourism will be discussed. Lastly, the assay also would like to talk about the development of mobile device is facing some threats for managers who make the tourism planners and travelers.