Study on Community Residents' Satisfaction with Medical Insurance in Harbin and its Influencing Factors

Abstract

This paper adopts a convenience sampling method to distribute questionnaires to community residents in Harbin, select samples, conduct descriptive statistics on their basic characteristics and carry out multiple regression analysis on satisfaction factors in order to study community residents' satisfaction with medical insurance in Harbin and its influencing factors. The results show that: community residents are satisfied with medical insurance, but there is still much room for improvement in community medical insurance services; satisfaction with medical insurance is influenced by the reimbursement system and medical insurance handling service factors, and to a large extent by personal characteristics such as household type, health status and marital status. This reflects that the current medical insurance services basically meet people's needs for basic living, but there is an urgent need to make targeted adjustments to further meet people's growing needs for a better life.